Privacy, Terms & Conditions
The short version
Hugglets will be fair and honest in its dealings with you. We won't sell your personal details and we'll always do our best to provide good customer service.
You can also write to us at our business address Hugglets, PO Box 290, Brighton, BN2 1DR, England or our street address which is 28 Walpole Road, Brighton, East Sussex, BN2 0EA, England.
The long version…
27th October 2009
Not disclosing information We value your privacy and we do not rent or sell personal email addresses or other personal information to third parties.
How we use personal information We use personal information to operate, provide, improve and maintain the Hugglets website, to develop new services, to prevent abuse, to send administrative messages, email newsletters and sometimes posted information such as the UK Teddy Bear Guide and Hugglets Teddy Bear Festival tickets and programmes.
No Spam - We have a ‘no spam’ policy. While the Hugglets website allows members to contact businesses and individuals who are offering services or items for sale these are in the form of individual messages and not bulk mailing. Should any misuse of the system be reported it may result in your account being suspended or withdrawn.
Security - No credit or debit card details are retained in our online system. We also take industry standard security measures to protect against the loss or misuse of your personal information.
Service level agreement - We aim for a 99% uptime on our website with only very temporary periods of suspended service for routine maintenance. In the unlikely event that the service is disrupted for a period greater than 48 hours all paid advertisements and subscriptions will be automatically extended by 1 day for each 24 hour period out of service.
Copyright - Our 10,000 Bear Makers Project aims to provide a historical record of teddy bear Makers from 1903 to the present day. We consider the reproduction of advertisements and publicity materials by the business as fair useage. However permission must be obtained for reproduction of any materials from books or magazine articles. If in implementing this policy we unwittingly infringe copyright of pictorial or written information so as to cause an objection by the copyright owner, please contact us so we can take appropriate action.
In submitting information to the Hugglets website you confirm that it is either covered by our exemption above, or you have obtained permission or own the rights to the material yourself and that you grant to Hugglets the right to publish, store, use, edit and repurpose it. You also understand and agree that the materials may continue to appear even if you stop using the Hugglets website. Hugglets asserts copyright in the compilation of the material which cannot be reproduced without permission.
Subscriptions Viewing the Hugglets Online Directory and priority Earlybird access to Marketplace adverts (in the first seven days of listing) require a small subscription which is taken on a monthly recurring basis until terminated by the customer. The minimum subscription term is one month. Billing occurs on the monthly anniversary of the date you purchased your subscription and is non-refundable. If your payment method fails Hugglets will contact you but reserves the right to suspend or terminate your access to services.
Tax Hugglets has set website advertising and subscription prices at a level which is charged equally to all parts of the world. Where local UK tax is applicable Hugglets will account for tax at our end and no additional cost will be added. UK businesses can request an annual statement from us for VAT purposes which covers any web-based services where tax can be recovered.
Loss of data We operate an industry standard backup system for the Hugglets website but in the event of any loss of data you agree that Hugglets liability will be limited to providing equivalent replacement advertising space or subscription service for the outstanding period due, or a pro-rata refund at Hugglets discretion.
Accuracy of data Hugglets takes pride in providing high quality information to teddy bear collectors and businesses by carefully researching and maintaining the data we hold. However no liability can be accepted for loss or damage resulting from error or omission of any sort. Information is invited from users to assist in the ongoing accuracy and comprehensive coverage of the Hugglets website. Teddy Bear businesses are invited to keep their Online Directory entries up-to-date via their My Directory page.
Advertiser undertaking You agree that you will endeavour to the best of your ability to accurately and honestly describe any items you advertise for sale on the Hugglets website.
Links to other websites in our Links pages and in our Online Directory we provide many links to external websites which are not under our control and therefore we cannot be responsible for the content or the actions of the site owners. We link to them in good faith and in nearly all cases we have already visited sites to check they are suitable (though content might change over time). Please let us know if you find anything inappropriate so we can investigate and may remove the link.
Delivery policy - Orders for printed copies of the UK Teddy Bear Guide are normally despatched within 2 working days by Airmail overseas and by 2nd class mail in the UK. Delivery should be within 5 working days of posting and often sooner.
Refund/return policy - We're sure you'll find the UK Teddy Bear Guide invaluable but should you not be delighted you may return your purchased Guide within 30 days for a full refund of the Guide cover price. If your Guide is damaged in the post we will replace it free of charge. Advertising and subscription payments are non-refundable except in the case of an overcharging error on our part.
Cancellation policy After purchase advertisements can be cancelled by deleting from the Hugglets site by the advertiser but will not be eligible for any refund. Site subscriptions are on a monthly recurring basis and can be cancelled at any time with immediate effect in which case no further payment will be due and no refund shall be due your service will continue to be available until the end of your current month. Orders for the UK Teddy Bear Guide placed through our website can be cancelled prior to despatch. After despatch our returns policy applies.
Third party services Users are required to satisfy themselves on all matters concerning advertisers’ standards, products and services, including issues of payment and delivery. As with any web-based interaction we recommend that you use caution and good judgement. No liability will be accepted by Hugglets in any way nor shall we be under obligation to become involved in disputes.
General The failure of Hugglets to exercise or enforce any rights in this agreement does not constitute a waiver.
Governing Law - These terms and conditions will be construed in accordance with and governed by the laws of England and Wales.